Portability once wasn’t really a thing, and then is was a very limited, very expensive thing for very important people only. The rest of us were unimportant enough to wait 15 more minutes to get home before we call. Back then, taking a few days to call someone back was pretty quick, and same-day or next day was amazing. Now, those same 15 minutes may make or break a deal, and if you don’t respond in 10 minutes or less, you have some ‘splanin’ to do.
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Trying to shut down personal drama intruding on the work environment can be like dousing a grease fire with water—the individual may feel compelled to try to tell the story 20 times over the course of the day because they never got to finish it once, and it is both kinder and more efficient to give them room. But every room has walls—that’s part of the definition of a room—and establishing boundaries will help you build an environment that is both supportive and successful.